Register your new cooling unit to get a 6-month guarantee extension
Why Rittal service instead a local service team?
Unlike a local service team, authorized Rittal Service ensures:
- adequate qualifications and technical knowledge,
- access to all spare parts,
- guarantee repairs,
- guarantee for repair work,
- reaction within 24h if failure is critical,
- comprehensive services, including servicing third-party devices,
- worldwide service.
Servicing provided by authorized service partners across Poland.
Each team has the applicable qualifications:
- for work with electrical appliances (D G1, D G2, E G1, E G2),
- for work with refrigerants (F-Gas),
- for extracting gases to pressurized containers (Pressurised Container Filler certification required by the Office of Technical Inspection [UDT]).
- industrial refrigeration (service of refrigerators, generators, exchangers),
- IT systems (hydraulic systems, installation, start-up),
- uninterruptible power supply,
- DET-AC server extinguishers,
- CMC monitoring.
We have a service agreement with each service team which includes non-competition clause and guarantees basic reaction times and fixed service fees.
Our service teams undergo regular trainings provided by Rittal GmbH.
Our service teams have the authorization proven by applicable document. The authorization ensures top qualifications of the members of the service team and authorizes them to perform guarantee repairs.
Types of services
Provided on-site or at the service team headquarters. Applicable to devices from Rittal and from other manufacturers.
Service is free for those customers who will send a defective device to the indicated service center.
Free-of-charge repair of Rittal devices not older than two years from the date of manufacture. Works performed on-site.
Paid services provided on-site or, upon the customer sending the device, in the service team headquarters.
Provided on-site or, upon the customer sending the device, at the service team headquarters. Applicable to devices from Rittal and from other manufacturers.
Installations and start-ups
Works performed on-site.
Sale of spare parts
Standard parts available on stock at Rittal Sp. z o.o.:
delivery within 24h.
Standard parts available on stock at Rittal GmbH:
delivery within 48h.
Inspections, reactions and repairs within time limits (up to 24h).
Standard reaction time (confirmation of receipt of request):
Standard time for the service team to arrive on site:
up to 3 days
Standard repair time:
depending on the customer’s requirements and availability of spare parts
Benefits from regular servicing of cooling units
Advantages of the service
- Decreased likelihood of cooling unit failure
- Reduction of the risk of production shutdown due to cooling failure
- Extension of device life cycle
- Maximized efficiency and minimized energy consumption
- Raising the customer’s awareness of current device state
- Peace of mind and predictability
- Depending on the level of soiling of a cooling unit
- Depending on the number of cooling units
- Depending on customer’s location
The photos below show the comparison of how devices look before and after the cleaning.
Always on hand, whenever you need us!
Tel. +48 606 252 300
Tel. +48 801 380 320